Policies
SCHEDULING APPOINTMENTS
To schedule an appointment, and for additional information, please call the office at 410.897.0550 or by email: mail@excelpilatesannapolis.com, or via our website on our Contact page. It is best to review available scheduling over the telephone so we can accommodate your availability. We return all calls and emails within 24 hours and look forward to assisting you in designing a Pilates schedule specific to your goals. Please arrive to your session a few minutes early to complete the introductory forms. For one-on-one training, please download and fill out a client information form before your first appointment to help us better meet your goals. If you need directions, you can refer to the map and directions, or call ahead for clarification and with any other questions.
PAYMENT OPTIONS
We accept cash or check only at the studio. We do offer 10-cards for your convenience. And we do offer credit card payment options via the website through Vagaro, our online scheduling system. See our Session Types and Rates page. Pre-payment is required for first sessions.
CANCELLATION POLICY
(One on One, Duet, Trio, Small Group Sessions & Specialized Classes)
All sessions are scheduled by appointment. A minimum of 24 hour notice from session time is required for cancellation regardless of reason, less than 24 hours and payment for session is required. Clients with a standing (or non-standing) appointment with inconsistent attendance may result in the loss of that standing time slot (or scheduled session) regardless of 24 hour notice. One on one, duet, trio and small group sessions are 50 minutes in length from the scheduled appointment time. If clients are tardy, the full session fee will be applied and client will receive the remainder of scheduled session time only. If a client is more than 10 minutes late to a duet session, trio or small group session, it is teacher’s discretion if participation is permitted or if client should observe. If a client is more than 20 minutes late to a one on one session, it is teacher’s discretion if participation is permitted due to the interruption of a traditional session time allotment. The decision is based on safety for all clients in the session. Clients with a standing (or non-standing) appointment with consistent tardiness may result in the loss of that standing time slot (or scheduled session) and will be asked to find a time they can attend promptly.
REFUNDS
Ten (10) session cards and Introductory Packages are valid and must be used within 12 weeks of purchase. Unused balances of 10 session cards and Introductory Packages can be refunded or transferred before the expiration date. The used portion will convert to a single session rate and the balance will be refunded (less a 3% processing fee for all cards purchased via credit card). Unused account payment balances are available for 12 weeks from date of purchase and may be refunded prior to expiration (less a 3% processing fee for all purchases made via credit card).
REFUND POLICY FOR EXCEL PILATES ANNAPOLIS MOBILE PRE-RECORDED VIDEOS: Excel Pilates Annapolis Mobile pre-recorded video sessions once purchased are non-refundable.
For Trio and Small Group Sessions
Should your session adjust to a duet or trio session, you will receive an automated email prior to your session indicating the shift. If you prefer to be contacted by the studio vs. automated message when your trio or small group sessions format changes to discuss alternative options, please email the studio director with this request.
STUDIO INCLEMENT WEATHER POLICY
For in-studio sessions:
In the event of inclement weather, any change in studio status will be announced on the studio website by 7:30 a.m. Clients who are signed up for our studio automated emails* will receive a studio status email. Note: We DO NOT automatically follow the county public schools, check our website for status. In most cases, sessions may shift to online format in the event of a closure or delay. Contact studio via email for this option.
For online sessions: All online sessions will be held as scheduled even if the studio is closed for in-studio sessions.
Delayed opening: For a weather delayed opening, in-studio sessions scheduled prior to 11:15 a.m. will be a.) cancelled/rescheduled or b.) shifted to online format. In-studio sessions scheduled for 11:15 a.m. or later will be held as scheduled. All online sessions will be held as scheduled.
Early closing: In the event of a weather early closing, in-studio sessions scheduled for 1:00 p.m. or later will be a.) cancelled/rescheduled or b.) shifted to online format. In-studio sessions scheduled prior to 1:00 p.m. will be held as scheduled. Online sessions will be held as scheduled.
Note:
Clients are responsible for checking the studio website and email announcement for up-to-date status information. We do not make individual calls. We encourage clients who may be affected by inclement weather to be proactive in cancelling their session in advance following the studio cancellation policy or shift to online format. Unless the studio is closed, our cancellation policy applies. In most cases in-studio sessions may shift to online format. Contact studio via email for this option.
*Clients who have opted out of automated emails will not received studio status email, our monthly newsletter, or studio announcements. To opt-in, email studio for instructions.
CAN I BRING MY CHILDREN TO THE STUDIO WHILE I WORKOUT?
Part of our commitment to every Excel Pilates Annapolis client is to provide a supportive atmosphere in which clients may grow, learn, and be guided towards a fitter lifestyle. Our facility does not have the ability to provide child care. Our reception area is reserved for clients pre-post session and is not adequate in size nor staffed for unattended children. It is not safe to have children in the studio area. Therefore we request clients do not bring children to the studio. It is not appropriate to bring children who are home sick to the studio.
TERMS/CONDITIONS/POLICIES & WAIVER OF LIABILITY FOR EXCEL PILATES ANNAPOLIS MOBILE PRE-RECORDED VIDEOS
By purchasing this video, you are agreeing to the following terms, conditions, and policies in the below waiver:
I have enrolled in a program of instruction in the Pilates Method of Body Conditioning offered by Excel Pilates Annapolis, Inc. of Excel Pilates Annapolis Mobile pre-recorded video sessions. Excel Pilates Annapolis, Inc. makes no claims as to medical results which can or may be obtained through participation in this program of instruction or use of Pilates or Excel Pilates Annapolis, Inc. facilities and/or Excel Pilates Annapolis Mobile pre-recorded video sessions. Excel Pilates Annapolis, Inc. has neither suggested nor will suggest any medical treatment to participants via Excel Pilates Annapolis Mobile pre-recorded video sessions. Each participant represents that there is no medical or physical condition that would prevent her/him from participating in this program of instruction or from using Excel Pilates Annapolis, Inc. or Pilates equipment or facilities or instruction or Excel Pilates Annapolis Mobile pre-recorded video sessions. Each participant further represents that she/he has not been instructed by any physician not to do so. Excel Pilates Annapolis, Inc. assumes no responsibility for any issues with pre-recorded platforms used for Excel Pilates Annapolis Mobile pre-recorded video sessions, including any breach of security or compromise of client information. Participant understands that the Excel Pilates Annapolis Mobile pre-recorded video sessions offered through the Excel Pilates Annapolis Mobile video library are not in replacement for regular sessions with a trained teacher. They are designed to accompany sessions with a teacher and support self-practice. Participant understands and agrees to only do exercises she/he has been taught through her/his sessions with her/his teacher and to apply any modifications as well and to select Excel Pilates Annapolis Mobile pre-recorded video sessions at the appropriate level.
Activity/Program Participation Risks. Each participant has been advised and realizes that participation in Pilates Method exercise and conditioning activities, and the program offered by Excel Pilates Annapolis Mobile pre-recorded video sessions presents some unavoidable risk of injury, especially to people who have preexisting injuries, illness, or medical disabilities. Each participant has been advised and understands that a medical evaluation is advisable before commencing any program of physical conditioning or exercise. The participant understands that the use of exercise equipment also carries with it a risk of injury. The participant recognizes that many changes may occur as a result of these exercise lessons, including possible short-term aggravation of some symptoms, feelings of tiredness, lightheadedness, increased energy, mood changes, etc., and that any strenuous athletic or physical activity involves certain risks of injury. Participant assumes the risk of any and all accidents or injuries of any kind which participant may sustain by reason of or in connection with the use of Excel Pilates Annapolis, Inc. or Pilates equipment or facilities or Excel Pilates Annapolis Mobile pre-recorded video sessions. Participant releases, discharges, and absolves indemnified and holds harmless Excel Pilates Annapolis, Inc., its directors, shareholders, employees, apprentices, and contractors from any and all claims, demands, rights of action, or causes of action, present and future, whether known or unknown resulting from participant’s participation in this program of instruction/event or use of Excel Pilates Annapolis, Inc. or Pilates facilities or equipment or Excel Pilates Annapolis Mobile pre-recorded video sessions. Participant expressly assumes all risks of injuries resulting from participant’s participation in this program of instruction and use of Excel Pilates Annapolis, Inc. or Pilates facilities or equipment or Excel Pilates Annapolis Mobile pre-recorded video sessions.
Excel Pilates Annapolis Mobile pre-recorded video sessions are produced and copyrighted by Excel Pilates Annapolis, Inc. All rights reserved. No part of the Excel Pilates Annapolis Mobile pre-recorded videos may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from Excel Pilates Annapolis, Inc. Excel Pilates Annapolis Mobile pre-recorded video sessions are only to be viewed by participants who have purchased Excel Pilates Annapolis Mobile pre-recorded videos.
REFUND POLICY: Excel Pilates Annapolis Mobile pre-recorded video sessions once purchased are non-refundable.
Visit our FAQ page for further studio information and policies.
